Shipping Policy

Shipping is a critical component of the e-commerce experience, influencing customer satisfaction and operational efficiency. At Field Brass, we prioritize the timely and secure delivery of our exquisite brass hardware products, including our unique door pulls. Understanding the intricacies of shipping logistics is essential for both merchants and consumers alike.

Field Brass employs a systematic approach to shipping, ensuring that all orders are processed promptly. Typically, orders are dispatched within 1-3 business days after confirmation of payment. This timeframe allows for the careful handling and packaging of our products, which are crafted with precision and care.

We utilize a variety of shipping carriers to provide our customers with reliable delivery options. The choice of carrier may depend on the destination, package size, and weight. It is important to note that shipping times may vary based on the carrier and the geographical location of the delivery address. On average, domestic shipping within the United States can take between 3 to 7 business days, while international shipping may extend to 10-21 business days, depending on customs clearance and other factors.

Field Brass is committed to transparency in shipping costs. Shipping fees are calculated at checkout based on the weight of the items and the delivery location. Customers can expect to see a detailed breakdown of shipping charges before finalizing their orders. Additionally, we offer free shipping on orders over a specified amount, which is a common practice in the industry to encourage larger purchases.

In the event of shipping delays, which can occur due to unforeseen circumstances such as weather conditions or carrier issues, we advise customers to monitor their tracking information. Each order is provided with a tracking number, allowing customers to follow their shipment's progress in real-time. Should any issues arise, our customer support team is available to assist and provide updates.

Furthermore, it is essential for customers to ensure that their shipping information is accurate and complete. Incorrect or incomplete addresses can lead to delivery failures or delays. Field Brass encourages customers to double-check their information during the checkout process to mitigate such risks.

In summary, the shipping policy at Field Brass is designed to facilitate a smooth and efficient delivery process. By employing reliable carriers, maintaining transparency in shipping costs, and providing tracking information, we aim to enhance the overall customer experience. For any inquiries regarding shipping, customers are encouraged to reach out to our support team for assistance.

Customer are responsible To pay applicable Custom Duties as implied by Their Country where the shipment is sent and get all custom clarence if applicable, Field Brass Does not take this Liability   For any further questions email us at info@fieldbrass.com