Returns and refunds Policy

At FieldBrass.com, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive return and refund policy to ensure that our customers are fully satisfied with their purchases. Please read the following guidelines carefully:

Returns

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, Such as Custom Build Hardware , are non-returnable.

To initiate a return, please contact our customer support team with your order details. They will provide you with a return authorization number and further instructions on how to proceed. Please ensure that the item is securely packaged to prevent any damage during transit.

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs.

Refunds

If your return is approved, we will initiate a refund within 5 business days. The refund amount will be the purchase price of the item, minus any applicable restocking fees or return shipping costs. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or credit card provider.

Exchanges

If you wish to exchange an item for a different size or model, please follow the return process outlined above and place a new order for the desired item. This will ensure a faster processing time and minimize any potential delays.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the availability of the item. Please provide detailed information and supporting evidence, such as photographs, to expedite the resolution process.

For any further inquiries or assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with every purchase from FieldBrass.com.